Text + Interactive Voice Response

Accessible payments with voice, text, and chat

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    Voice + Language Services

    Text-to-speech functionality standard in English and Spanish

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    Real-Time Account Management

    Instant account lookup to check balances or past and upcoming payments

  • Transfer Out

    Transfer customers to a call center, another IVR system, or specific staff

Outbound Prompts and Notifications

Proactive prompts and notifications update customers about open payments, due dates, utility outages, and more.

Accessible for People with Vision Impairments

Customers can conveniently make payments or check their balance by phone, using the secure CityBase payment platform. The solution provides voice, text, and chat in English, Spanish, or other languages.

Related Resources

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