Interactive Voice Response
Pay by Text and Chat
CityBase IVR allows users to make transactions in real time with dialogue that’s easy to set up. The CityBase IVR solution is a single engine providing voice, text, and chat to customers, in English, Spanish, or other languages. Transactions post immediately, using the secure CityBase payment platform.
Real-Time Account Management
CityBase IVR enables customers to oversee their accounts with real-time integration to your underlying source systems. We offer a system that allows transferring out to a call center, another IVR system, or internal staff members. CityBase IVR allows customers to look up accounts, payment history, pending payments, or their current balance. The CityBase IVR solution is easily configurable to your specific needs so it can grow with your organization.