How self-serve kiosks help cash-paying Alabama utility customers

Keeping the lights on is something most Americans take for granted. But for people on a tight budget, one missed payment, and you better have the flashlight or the candles ready.

Alabama Power Company wanted to relieve the stress for customers on a tight budget. Even though the utility company has 89 business offices throughout the state, many customers do not find it easy to visit an office during working hours, and not everyone is comfortable making payments on the company’s website.

Self-serve payment kiosks that accept cash and checks have provided a convenient option. The company was also aware of the fact that customers in general are becoming more comfortable with self-service technology when it began introducing the self-service kiosks from CityBase in March of 2017.



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