UX of Government

This post is part 1 of 5 in a series about digitizing government services. When people think of interacting with government, they don’t usually imagine a digital experience—much less one that is intuitive and efficient. But governments have been looking since the 1990s to find better...

Part 2 of 2 in our Property Services blog series Most county government websites have some information available for residents about their property taxes, and they may offer options to pay online. But common tasks like combining real estate parcels or appealing an assessment may still...

Part 1 of 2 in our Property Services blog series If you’re a property owner in any given community, there are at least a handful of activities you need to take with your local government. In most counties, these fall under nearly as many different agencies....

By Aviva Rosman, Co-Founder and CEO of BallotReady I’ll never forget the first time I walked into a voting booth. I waited in line, pulled back the curtain, and picked up the pen to cast my very first vote. Despite being an informed, politically active 18-year...

By Chris Foreman, Co-founder and CEO at Marketplace.city For those of us in govtech, the “digital city hall” is part white whale, part rallying cry. We all want it, and we’re all working toward it, but at times achieving it can feel maddeningly elusive. Sometimes, we’re...

When you’re tasked with regulating industries being disrupted left and right by Silicon Valley, it can feel like an uphill battle: private-sector startups are more agile and tech savvy than local governments. They’ll move faster, and government must find a way to adapt. Take the case...

By Liz Fischer, Chief Marketing Officer If we were a tech firm serving luxury retail, we might create websites (or other products) catered toward accomplished professionals with a lot of money and little time — who value convenience over price comparison. Conversely, if we were in...

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