UX of Government

It’s a distinct responsibility of working with the public sector that govtech products must be usable for all populations. On the frontlines of this mandate is our dedicated product design team. Their tasks range from optimizing the user experience for constituents requesting and paying for...

By Greg Bartlett, Solutions Engineer Lead  Creating a digital city hall goes much deeper than putting forms online. The goal should be creating a civic experience that is more intuitive for households and businesses, and more efficient for the staff who keep government running. We continually strive to...

This post is part 5 of 5 in a series about digitizing government services. Across all sectors, technology is making our experiences online more personalized. A search for restaurants uses our location to recommend nearby options, our favorite clothing store will suggest the size we usually...

This post is part 4 of 5 in a series about digitizing government services. In our previous posts, we’ve talked a lot about how digitizing your services benefits the residents in your community. When you automate processes, this has big gains for both the households and...

This post is part 3 of 5 in a series about digitizing government services. The drive for government digital transformation is here to stay. According to Gartner, today 2.5% of government transactions are processed digitally. By 2020, the rate will jump to 33%. Putting information and services...

This post is part 2 of 5 in a series about digitizing government services. The first step to making your agency accessible digitally is to bring your information online. The next step is to bring your activities (e.g., like applying or paying for services) online. With a...

This post is part 1 of 5 in a series about digitizing government services. When people think of interacting with government, they don’t usually imagine a digital experience—much less one that is intuitive and efficient. But governments have been looking since the 1990s to find better...

Part 2 of 2 in our Property Services blog series Most county government websites have some information available for residents about their property taxes, and they may offer options to pay online. But common tasks like combining real estate parcels or appealing an assessment may still...

Part 1 of 2 in our Property Services blog series If you’re a property owner in any given community, there are at least a handful of activities you need to take with your local government. In most counties, these fall under nearly as many different agencies....

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