Resources

Meet and exceed constituent expectations. Provide government services that are easy to find and complete online from a mobile device or desktop. Use this checklist to see where you are, and what it looks like to take your website to the next level. [button size='medium' style=''...

When we first contracted with an investor-owned utility in the Southeast United States, we completed a now-legendary (to us) kiosk implementation in six weeks. Covering 80 percent of the state, these payment kiosks increase access to utility services for people who pay their bills in...

CityBase is committed to building a world-class information security program. We strive to protect our business and our customers, and the people and places we serve. [button size='medium' style='' text='View the One-Sheet' icon='' icon_color='' link='https://hubs.ly/H0fSWyz0' target='_blank' color='' hover_color='' border_color='' hover_border_color='' background_color='' hover_background_color='' font_style='' font_weight='' text_align='' margin='']...

In collaboration with CityBase, Indianapolis and Marion County’s Shift Indy initiative has transformed the way Indy residents experience their local government. The effort has evolved the city-county’s web presence into a digital city hall, where people have unprecedented access to information and services. On election...

Your customers may have the option to pay online. But are they adopting this convenient, low-cost payment channel? Nearly 60% of all customer service calls are related to billing and payment issues.* When online payments are fast, simple, and secure, companies see better adoption rates and...

CityBase recently surveyed public officials from across the country to learn more about the common pain points of providing services to their constituents, as well as the solutions. This eBook includes the survey results, as well as how technology can be used to overcome the...

Do your constituents have an automated process in place for completing their most arduous goverment tasks? Part 3 in our digitization series helps us to understand how automation can save local citizens time by eliminating confusion. [button size='medium' style='' text='View the One-Sheet' icon='' icon_color='' link='https://info.thecitybase.com/hubfs/One%20Sheeter%20-%20Integrate%20to%20Automate.pdf' target='_blank'...

Are you aware of the best ways in which to integrate your government's online services data? Part 2 in our digitization series is a walk-through of some great tips for managing your constituents digital information. [button size='medium' style='' text='View the One-Sheet' icon='' icon_color='' link='https://info.thecitybase.com/hubfs/One%20Sheeter%20-%20Interact%20to%20Integrate.pdf' target='_blank' color=''...

Can your constituents easily complete all of their government-related tasks online? This one-sheeter will walk you through the initial first-steps to take when implementing easy-to-use digital services. [button size='medium' style='' text='View the One-Sheet' icon='' icon_color='' link='https://info.thecitybase.com/hubfs/One%20Sheeter%20-%20Inform%20to%20Interact.pdf' target='_blank' color='' hover_color='' border_color='' hover_border_color='' background_color='' hover_background_color='' font_style='' font_weight='' text_align=''...

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