Knowledge Base

When working with large amounts of data, you can save time by learning Screendoor’s keyboard shortcuts. From any page on Screendoor, press the ? key on your keyboard to see a list of available shortcuts: ...

**Note:** Project teams are only available to customers with a "20 users" plan or higher. If you’re a large organization using Screendoor, chances are you’re delegating dozens of people from different departments to help evaluate your incoming responses. Screendoor’s teams help you organize your collaborators and...

Permissions allow administrators to control which functionality collaborators can access in a Screendoor project. Permission levels in Screendoor Owner: The creator of a project is labeled as the project owner, who has the same privileges as an administrator. The permissions of the project owner cannot be...

Screendoor really shines when you invite others to your projects. When everyone can see the newest submissions to your project, and the activity around them, your entire organization can stay in the loop, eliminating back-and-forth emails and generally making your team more efficient. To start inviting...

Read more about how to set up questions for a project. Viewing questions On your project’s Questions page, you can see all of the questions asked by the public, as well as whether they have been answered. By default, Screendoor only shows you questions that have not yet been...

Setting up a public question-and-answer page for your project makes communication more efficient for everyone involved. It’s a great way to reduce support email by allowing respondents to see the questions other people have asked. Hosting a section for questions on Screendoor keeps your team...

Guidelines for writing bulk emails While convenient, bulk messages run the risk of being marked as spam. Here are some pointers to ensure that your respondents receive and read your messages: 1. Choose a clear and concise subject line. The best subject lines give respondents a specific reason to...

Viewing messages sent to a response To see all messages that have been sent to a response, click on that response in the table on the Responses page, and scroll down to the Activity section. If a message has been sent to a response, it will...

Viewing messages sent to a response To see all messages that have been sent to a response, click on that response in the table on the Responses page, and scroll down to the Activity section. If a message has been sent to a response, it will...

Sending single messages To send a single message, visit the Responses page for your project and click the response you would like to send a message to. In the lower right-hand side of the response’s detailed view, click “Send message.” Enter a reply-to address, a subject line,...

We’re innovators, problem solvers, and thought partners.

Collaborate with us to build intelligent government and utilities.