This post is part 5 of 5 in a series about digitizing government services. Across all sectors, technology is making our experiences online more personalized. A search for restaurants uses our location to recommend nearby options, our favorite clothing store will suggest the size we usually...
This post is part 4 of 5 in a series about digitizing government services. In our previous posts, we’ve talked a lot about how digitizing your services benefits the residents in your community. When you automate processes, this has big gains for both the households and...
This post is part 3 of 5 in a series about digitizing government services. The drive for government digital transformation is here to stay. According to Gartner, today 2.5% of government transactions are processed digitally. By 2020, the rate will jump to 33%. Putting information and services...
This post is part 2 of 5 in a series about digitizing government services. The first step to making your agency accessible digitally is to bring your information online. The next step is to bring your activities (e.g., like applying or paying for services) online. With a...
This post is part 1 of 5 in a series about digitizing government services. When people think of interacting with government, they don’t usually imagine a digital experience—much less one that is intuitive and efficient. But governments have been looking since the 1990s to find better...
For those of us in govtech, the “digital city hall” is part white whale, part rallying cry. We all want it, and we’re all working toward it, but at times achieving it can feel maddeningly elusive. Sometimes, we’re not even on the same page about...