Case Studies

The City and County of San Francisco needed a new solution to accept, process, and track adult-use recreational cannabis business licenses. As recreational cannabis was newly legalized in the State of California, San Francisco’s Office of Cannabis and its Office of Digital Services were looking...

The City and County of San Francisco partnered with CityBase to transform the payment experience, making it easier for the people who pay and the government employees who manage those transactions.  Hear about the engagement from Tajel Shah, the Chief Assistant Treasurer of the City and...

The City and County of San Francisco (CCSF) receives more than 300,000 electronic payments per year. To address the increase in online payments, CCSF needed a scalable, user-friendly platform that integrates multiple payment channels into one system, creating ease of use for both residents and...

To build an outstanding digital presence, officials in Indianapolis-Marion County first had to view the world through their customers’ eyes. Many governments decide now and then to refresh their websites. But when Joe Hogsett took office as mayor of Indianapolis in 2016, Chief Information Officer Ken...

When we first contracted with an investor-owned utility in the Southeast United States, we completed a now-legendary (to us) kiosk implementation in six weeks. Covering 80 percent of the state, these payment kiosks increase access to utility services for people who pay their bills in...

In collaboration with CityBase, Indianapolis and Marion County’s Shift Indy initiative has transformed the way Indy residents experience their local government. The effort has evolved the city-county’s web presence into a digital city hall, where people have unprecedented access to information and services. On election...

One of life’s frustrations for people who drive is getting a parking ticket or citation. Local governments can ease the time and financial burden for residents by making it easy to pay or contest a parking ticket online. As part of their Shift Indy project,...

A water utility provider partnered with CityBase to provide a new channel for in-person payments. They reached full customer adoption of payment kiosks in one year, streamlining operations and maintaining excellent customer service. [button size='medium' style='' text='View the Case Study' icon='' icon_color='' link='https://thecitybase.com/wp-content/uploads/2018/09/CBCaseStudy_Utilities_Kiosk_Adoption.pdf' target='_blank' color='' hover_color='' border_color=''...

We’re innovators, problem solvers, and thought partners.

Collaborate with us to build intelligent government and utilities.