Case Studies

When we first contracted with an investor-owned utility in the Southeast United States, we completed a now-legendary (to us) kiosk implementation in six weeks. Covering 80 percent of the state, these kiosks increase access to utility services for people who pay their bills in person....

In collaboration with CityBase, Indianapolis and Marion County’s Shift Indy initiative has transformed the way Indy residents experience their local government. The effort has evolved the city-county’s web presence into a digital city hall, where people have unprecedented access to information and services. On election...

One of life’s frustrations for people who drive is getting a parking ticket or citation. Local governments can ease the time and financial burden for residents by making it easy to pay or contest a parking ticket online. As part of their Shift Indy project,...

A water utility provider partnered with CityBase to provide a new channel for in-person payments. They reached full customer adoption of payment kiosks in one year, streamlining operations and maintaining excellent customer service. [button size='medium' style='' text='View the Case Study' icon='' icon_color='' link='https://thecitybase.com/wp-content/uploads/2018/09/CBCaseStudy_Utilities_Kiosk_Adoption.pdf' target='_blank' color='' hover_color='' border_color=''...

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