Author: Elizabeth Ress

This post is part 4 of 5 in a series about digitizing government services. In our previous posts, we’ve talked a lot about how digitizing your services benefits the residents in your community. When you automate processes, this has big gains for both the households and...

Utilities can follow these simple steps to making sure their payment centers are friendly to all customers, no matter who they are or how they pay. [button size='medium' style='' text='View the Infographic' icon='' icon_color='' link='https://cdn2.hubspot.net/hubfs/3064896/Utilities%E2%80%93Make-Your-Payment-Center-Customer-Friendly.pdf' target='_blank' color='' hover_color='' border_color='' hover_border_color='' background_color='' hover_background_color='' font_style='' font_weight='' text_align='' margin='']...

This post is part 3 of 5 in a series about digitizing government services. The drive for government digital transformation is here to stay. According to Gartner, today 2.5% of government transactions are processed digitally. By 2020, the rate will jump to 33%. Putting information and services...

This post is part 2 of 5 in a series about digitizing government services. The first step to making your agency accessible digitally is to bring your information online. The next step is to bring your activities (e.g., like applying or paying for services) online. With a...

This post is part 1 of 5 in a series about digitizing government services. When people think of interacting with government, they don’t usually imagine a digital experience—much less one that is intuitive and efficient. But governments have been looking since the 1990s to find better...

Can paying a parking ticket ever be a fun experience? No, it cannot. But could it be a better experience? Mike Duffy of CityBase thinks so. Duffy is founder and CEO of CityBase, a Chicago startup that improves websites by streamlining payment systems and digitizing manually...

Can paying a parking ticket ever be a fun experience? No, it cannot. But could it be a better experience? Mike Duffy of CityBase thinks so. Duffy is founder and CEO of CityBase, a Chicago startup that improves websites by streamlining payment systems and digitizing manually...

With midterm elections coming up in November, what have you done to make it easier for your constituents to vote? We talked to government agency staff to learn about trends in the public sector. [button size='medium' style='' text='View the Infographic' icon='' icon_color='' link='https://thecitybase.com/wp-content/uploads/2018/09/Infographic-Online-Voter-Registration.pdf' target='_blank' color='' hover_color=''...

The digital transformation is well underway, and local government is no exception. We talked to government agency staff to learn about trends in the public sector. [button size='medium' style='' text='View the Infographic' icon='' icon_color='' link='https://thecitybase.com/wp-content/uploads/2018/09/local-gov-digital-services.pdf' target='_blank' color='' hover_color='' border_color='' hover_border_color='' background_color='' hover_background_color='' font_style='' font_weight='' text_align='' margin='']...

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