Author: CityBase

Learn best practices on lowering payment processing costs for utility and government merchants. Learn more by watching the on-demand webinar, "Optimizing Payments: A Crash Course in Procurement Readiness". [button size='medium' style='' text='View the One Sheet' icon='' icon_color='' link='https://hubs.ly/H0kTr1s0' target='_blank' color='' hover_color='' border_color='' hover_border_color='' background_color='' hover_background_color='' font_style=''...

CityBase Point of Sale (POS) software enables more efficient interactions between customers and cashiers. The POS solution is powered by CityBase Pay, a secure, cloud-based payment platform exclusively for local government and utilities that consumers can access via online and in-person payment channels. [button size='medium' style=''...

The CityBase User Profile lets all the people you serve set preferences for how they pay bills and receive services. Households can create secure log-ins to set billing reminders, store preferred payment methods, and select how they want to receive updates. [button size='medium' style='' text='View the...

CityBase provides governments and utilities agencies with payment solutions and other digital services. These offerings may deal with sensitive information and can require a certain level of user security, and Senior Software Engineer Hilary Lee said her team is working to improve the platform’s authentication capabilities. [button...

“Optimizing Payments: A Crash Course in Procurement Readiness," provides a masterclass in optimizing your payment processing and constituent-facing tech to better serve agency and citizen needs.  CityBase payment experts Matt Johnson (Lead Solutions Engineer) and Matt Zwicky (Senior Product Manager) cover the following: Optimizing your payments to reduce costs and increase revenue Increasing multi-channel acceptance Reducing the...

To most people, government tech is an oxymoron. Not for Duffy, a former financial analyst at Northern Trust who took up the mission of bringing the convenience of e-commerce to City Hall, helping cities such as Indianapolis and...

What it is and why it’s great for government technology By Andrew Watkins, Co-founder and COO, Marketplace.city Piggybacking on technology contracts can help cities and counties acquire great tech at a competitive price, while drastically streamlining the procurement process. We see a shift toward this process for...

The City and County of San Francisco partnered with CityBase to transform the payment experience, making it easier for the people who pay and the government employees who manage those transactions.  Hear about the engagement from Tajel Shah, the Chief Assistant Treasurer of the City and...

A positive online payment experience for your customers starts with trust. There are several best practices you can use to promote trust. Read our first blog on the topic.  Empower Better Customer Service with Real-Time Information  A common user action we often see is a person looking...

When it comes to payment technology, it’s important to build trust with your customers. The people you serve are trusting that you’ll process their payment securely and that the money they spend will be reflected against their bill immediately. Government and utility web payments provide...

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